OCTO launched the Business Licensing Portal to help small businesses open in DC
DC entrepreneurs previously had to navigate multiple sites and various process chokepoints to secure the required licenses when starting new businesses
OCTO collaborated with DLCP and seven other agencies to build a "one-stop business portal”, where entrepreneurs can start and maintain their businesses through seamless digital applications
How OCTO delivered:
-
Established a new Digital Experiences team to lead the rapid, agile development in a 9-month timeline
-
Collaborated with DLCP to pioneer a new way of working across DC agencies to bring new resident facing technologies to market faster
-
Led the design toward the consolidated and easy-to-navigate Business Licensing Portal, digitizing seven categories of business licensing (accounting for more than 80% of all regulatory and licensing activities in DC )
Future priorities:
-
Continue to improve of the Business Licensing Portal based on feedback and in preparation for DC.gov 2.0 launch
-
Identify similar user-centric cross-agency opportunities to develop digital tools and enhance government service deliver