Core Capability Pillar 1

Commitments

Support DC Gov in new projects using flexible, user-centric and Agile approaches through three engagement models: OCTO-Led, OCTO-Counseled, OCTO-Enabled

• Increase the Digital Experiences team’s engagement with agencies and end-users to better understand pain points and unmet needs
• Define and implement a standard user-centric design approach
• Develop self-service trainings for agencies on user-centric design and Agile topics

Deliver on DC Gov’s biggest user experience & service delivery opportunities to make government service faster, fairer, simpler

• Leverage the Digital Experiences team to lead the development of DC.gov 2.0
• Design and launch Intranet for all DC Gov employees