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DC Tech Plan | FY23-FY25
Unleashing the Possible

The mission of the Office of the Chief Technology Officer is to empower DC government through technology by providing valued services, advising agencies and collaboratively governing IT.

Our Ambition

We support and empower DC Gov through efficient core technology services delivery and solution-oriented thought-leadership and guidance, with digital equity and technology accessibility for all DC residents at the forefront

Our Operating Model: Deliver for DC

Deliver for DC

Deliver core technologies services efficiently and provide thought-leadership and guidance for DC Gov. Drive digital equity and improve access to technology for all DC residents.navigate_nextRead More

Our Culture: Live the OCTO Way

Deliver for DC

Instill an obligation to engage across OCTO. Foster a culture of performance and accountability. Attract, cultivate and retain top civic innovators.navigate_nextRead More

Core Capability Pillars

From the CTO

Stephen Miller

Acting Chief Technology Officer

OCTO has come a long way since 2019, before the pandemic began and when our original Tech Plan was brand new. We have changed a lot both as an organization and as a part of the greater community that is the District of Columbia. We persevered through COVID-19, continuing to serve our stakeholders while also remaining steadfast to our core missions and innovating every step of the way.

Looking ahead, we continue to strive toward our aspiration of being the technology leader for DC Government – delivering reliable, trusted and innovative services so agencies, residents and businesses.

Our commitment to innovation, collaboration and impact remains strong and this is evidenced in this Tech Plan refresh. We will work to make digital government services faster, fairer, simpler. We will bridge the digital divide in our community.  We will strengthen our capabilities and culture of accountability. And we will continue to serve DC with pride.

Together, we will unleash the possible.

Empowering DC through Technology

Technology is changing how governments work. When a student walks into class, he logs onto his computer. When a police officer responds to a call, her bodycam automatically records the incident. In the District of Columbia (DC) alone, there are over 43,000 government employees across more than 80 agencies that do everything from inspecting our food to picking-up trash to maintaining our streets. These employees serve over 700,000 residents, 5,000 businesses and over 22 million visitors each year. They can’t do their jobs without cutting-edge technology.

Since Y2K almost 20 years ago, we’ve served the employees of DC Government by giving them the technology they need to do their jobs. In many places we’ve done a good job – we run the District’s 700-mile fiber network connecting over 650 government buildings; we provide District employees’ laptops, phone and mobile devices; every year our platforms handle more than 740 million emails, 520,000 procurement transactions, 37,000 employment records, benefits, time and attendance and payroll; and our websites receive more than 25 million visits annually.

Business Licensing Portal

Making it simpler, fairer and faster to do business in DC

OCTO led the launch of the Business Licensing Portal to enhance the security and improve access to all of DLCP's online services navigate_nextRead More

Closing DC’s Digital Divide

OCTO launched a plan to close the gap on DC’s Digital Divide through equitable access to broadband internet. navigate_nextRead More

Ensuring Success

We hope to gather and continuously solicit feedback on the plan from all our stakeholders. Our goal is to adjust and revise the strategy to be meet the needs of DC Government and residents and we can't accomplish this goal without your close collaboration and input. As a result, we hope you will engage with us to ensure the plan is a success. You can provide feedback on the current version of the plan here.

In addition, we will measure key performance indicators (KPIs) across five performance dimensions. Read out Performance Plan below:

What We Heard

To develop this plan, we asked our biggest customers — agencies — what they wanted to see in our strategic plan. Through a series of interviews, we gathered insights and identified what agencies want OCTO to prioritize. Below are a few quotes that capture the themes we heard.

  • "I’d love to have a member of OCTO spend time at our agency, learn how we work and be able to explain how OCTO can help us better use technology."

  • "I want OCTO to keep reliably providing the basics, like email and the network, so I can focus on providing services to residents!"

  • "Sometimes I want to customize or tailor applications to my unique business processes…I’d love OCTO’s guidance and help since they often have a deeper understanding of the functionality of specific applications."

  • "OCTO could add value by developing a process for agencies to share best practices."

  • "We’d love to know exactly how our dollars are spent at OCTO."

  • "I don’t want to worry about cybersecurity—let me worry about my agency’s mission!"